Privacy Policy

Doiens Pty Ltd ACN 628 254 213 (and our related companies) (Womankind Health Pty Ltd ABN 53 628 254 213 who support and provide services for Dr Sarah Cash ABN 87 311 731 464 whom these polices are also enforced for, us, we, our) maintain a strict policy of confidence concerning your personal information, and is committed to maintaining the privacy and the security of the personal information that we process.

This Privacy Policy (Policy) has been developed in consideration of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and outlines how we collect, use, store and disclose the personal information we process in the course of providing services to you. By accessing our website www.womankindhealth.com.au (Site) and using our services, you consent your personal information being used in accordance with this Policy.

This Policy applies to information provided to us by any other means. By using our services or site, you consent and accept to the terms of this Policy for which your personal information will be processed in accordance with.

What kinds of Information do we collect?

Our practice is committed to best practice in relation to the management of information we collect. This practice has developed a policy to protect patient privacy in compliance with the aforementioned legislation and principles.  Our policy is to inform you of:

  • the kinds of information that we collect and hold, which, as a medical practice, is likely to be ‘health information’ for the purposes of the Privacy Act;

  • how we collect and hold personal information;

  • the purposes for which we collect, hold, use and disclose personal information;

  • how you may access your personal information and seek the correction of that information;

  • how you may complain about a breach of the Australian Privacy Principles and how we will deal with such a complaint;

  • whether we are likely to disclose personal information to overseas recipients.

How do we collect and hold personal information?

We will generally collect personal information:

  • from you directly when you provide your details to us. This might be via a face to face discussion, telephone conversation, registration form or online form

  • from a person responsible for you

  • from third parties where the Privacy Act or other law allows it - this may include, but is not limited to:  other members of your treating team, diagnostic centres, hospitals, electronic prescription services, Medicare, your health insurer, the Pharmaceutical Benefits Scheme, pathology services, radiology services, allied health professionals or other specialists involved in your care.

  • Your information may be communicated to the Australian Government Department of Human Services or another third-party billing agent for assessment and administration of payments in order to pay or process your application/claim for Medicare, Health Fund or Third Party (eg ADF Health Services Contract) account payments. With your consent, staff will process this claim on your behalf electronically.

Privacy and Websites

This policy is available from our website. Our website may also collect other data from you in the form of “Cookies”. “Cookies” are small data files that may be downloaded to your computer when you visit a website, which may be used to track your use of that website. Cookies must be enabled in order to use web-based software products offered by us and may be used to provide users of your computer with information that we think may interest the users of your computer.

We may use cookies from time to time to:

  • track your usage of our software products;

  • improve your experience on our software products;

  • provide you with better service when you use our software products;

  • recognise you when you return to our software products

This information may be linked to any personal information you may provide and may be used to identify you. You can adjust your internet browser to disable or warn you when cookies are used. However, disabling cookies will stop our software products from functioning fully.

Contact details for privacy related issues

If you want to make a complaint about our management of personal information, to correct information or request further information, please contact us. Our Privacy Officer will contact you about your complaint as soon as reasonably practicable and we will attempt to resolve it with you. If you are not satisfied with the outcome of your complaint, you may refer your complaint to the Office of the Australian Information Commissioner by contacting 1300 363 992 or by visiting the website www.oaic.gov.au. Further information about the Act and the APPs is also available from the Office of the Australian Information Commissioner.

The Privacy Officer for Issues is our Practice Manager who is supported by our Business Manager as required. They can be contacted on email to hello@womankindhealth.com.au or 08 8166 4381 or via mail.

A Copy of our Privacy Policy is available here for download.